What is a Dedicated Number or a Virtual Number?

A Dedicated Number is a Virtual Phone Number that can be used for SMS or MMS messaging, and belongs to only one account (unlike the SMSGlobal shared pool numbers). Think of a virtual number as your own special unique code that customers and employees can get to know you by, that no one else can send from.

Aside from the beneficial impact of having your very own custom number to send messages to clients from, a dedicated number is an essential component in 2-way SMS communication, providing you with the ability to connect directly with your customers, and have the confidence that their message will get back to you.

virtual number for SMS

Why choose a virtual number?

Provisioning a virtual number offers you a direct and personalised way of contacting your customers, with the added flexibility of using advanced features including keywords and message triggers to automate your SMS campaigns.


Setting up a dedicated number allows you to use a consistent Sender ID for all messages sent from your SMSGlobal account. Advertise the number on your website to grow your mobile database with user-initiated engagement.


Set up and use custom triggers or keywords to automate your SMS workflow by creating dynamic and naturally flowing mobile conversations with your customers.

Inbound Manager

All of your incoming SMS can be accessed and managed in your SMSGlobal account, forwarded to an email address or API. Simply set your dedicated number as the preferred Sender ID for your SMSGlobal account and you’ll never need to worry about it again.

Campaigns & Promotions

Use your dedicated number as a consistent Sender ID when broadcasting 2-way marketing campaigns to your user base. Opt-out replies are automatically captured and removed from the phonebook of your SMSGlobal account.


Scheduling appointments or confirming shift rosters can be performed automatically by programming your dedicated number to respond intelligently to set keywords.

CRM Integration

Connect your dedicated number with the CRM or ERP system currently in use at your business. Simply use your dedicated number as the sender ID when sending from SMS compatible software, and SMSGlobal will route message replies back into your application.

How it works…


Given that dedicated numbers are only associated with a single account, this also means that it can be used more flexibly than shared numbers can.

A dedicated number can be used in advertising and anyone with that number can send a message directly to it.

Dedicated numbers can also be used in combination with keywords to perform special functions that are not normally available using the SMSGlobal shared pool.

Reply Dedicated Numbers
Text In Dedicated Numbers

Text in

Dedicated numbers are not limited to being used for receiving only replies to SMS: anyone can send an SMS directly to a dedicated number, and the message will display on the holder’s account.

Dedicated numbers come in two types, short codes (e.g. 6333) or long codes (full-length mobile numbers e.g. 04X XXX XXX.)

Carrier support for different types of dedicated numbers varies by country.

Find out more about dedicated numbers below and discover what is available in your region.

Get started with your very own Virtual Number today.

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Long Codes

Send and receive SMS through your dedicated long code

A long code is a simple alternative to using your personal mobile number which allows you to seamlessly send and receive messages. They are the quickest and cheapest dedicated number solution. Depending on your region, they are also known as response numbers, virtual numbers or inbound numbers. Messages to a long code are usually treated as a standard SMS for the end user, making them widely used in a number of different mobile messaging campaigns.

The most cost effective dedicated number solution.

Select from our premium gold, silver or standard options to make your number more memorable.

Brand your mobile campaigns by using the same long code each time.

Receive SMS replies through your custom branded long code.

A country-specific long code can be easily obtained through the store on our Web Messaging Platform.

Long Codes

Short Codes

Why choose a dedicated short code?

Short Codes

Short codes are a premium dedicated number service, often used in large scale or direct response adverts where speed and convenience are key. They are short in nature and much easier to remember than the typical 11 digit mobile number. Short codes are a great way to increase participation for call-to-actions featured on marketing materials and branded company collateral like brochures, ad-signs and banners.

Premium service.

Stand out from your competition.

Short and memorable.

Perfect for direct response adverts.

Short codes aren’t available in certain countries and regions. To find out about availability in your region and to purchase, please contact us and one of our team will be happy to assist you.

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