From sending your first SMS to creating sub accounts to billing and API integrations, SMSGlobal has got you covered. Find information about our mobile messaging solutions here, or if you can’t find what you’re after, please get in contact with one of our messaging specialists.
- Sign up for a free trial account with SMSGlobal - no obligation and no cost. You simply pay what you want, when you want. Our API Integrations, Email to SMS and Web SMS products are free to use, you simply pay for your credits as you go. Get Started Today
When you sign-up for an MXT account, we will send you an SMS verification code that you will need to enter when you first log-in to your account. If you haven’t received an SMS verification code, please see the steps below to resolve this issue.
1. Check that you mobile phone is within reception range and switched on.
The SMS verification code will be sent to the mobile phone number that you provide on sign-up, please try turning it on and off and ensure that it has reception and is switched on.
2. Ensure that your mobile number in its correct international format.
Our SMS Gateway will try to deliver your SMS verification code to the mobile number that you provide on sign-up, if your mobile number is formatted incorrectly, we will not be able to deliver the SMS to your handset.
Please refer to Country Prefix and Dialing codes or formatting mobile numbers to resolve this issue in our getting started section.
3. Ensure that you have entered your mobile number correctly.
Is it possible that you entered an incorrect digit? If this may be the case please contact our support team with the correct mobile number and the username/email you provided on sign-up.
4. Carrier delay – Please wait 15 minutes
On a very rare occasion, carriers might be experiencing and upstream issue outside of SMSGlobals control, leading to minor SMS delays. Please try waiting for 15 minutes, turn your mobile off and check to see if the SMS verification code has reached your handset.
5. Is your country destination supported by SMSGlobal?
It could be a possibility that your country destination is not on the SMSGlobal coverage list or fully supported. If you think this may be the case, please contact our support team to investigate this further.
If your issue is still not resolved and you are yet to receive your SMS verification code, our friendly support team will be happy to resolve this for you as quickly as possible. When contacting our support team, please provide details such as:- Account username (email used to sign-up).- The correct mobile number you wish to have associated with your account and,- The country that you’re trying to sign-up from.
- Here are some suggestions as to why you might be experiencing difficulty logging into your MXT account:
- Ensure that you’re using the correct username and password, and that the caps lock is turned off.
- Clear your browser history and cache and try logging in again.
- Try using a different internet browser.
- If you have made too many password attempts, and you are receiving a notice stating too many failed attempts, please contact our support team to help troubleshoot this issue.
Please note - If you haven’t used your account in over two years, your account may be suspended due to inactivity or inappropriate usage. If you wish to start sending again, you will need to contact our support team to get access to your account again.
If submitting a ticket to our support team, please provide details such as:
- The MXT username you're trying to log in with.
- The issue you’re experiencing.
To ensure successful delivery, your contacts mobile numbers must be written in the correct international format.
To change mobile numbers from the domestic format to the correct international format, simply remove the first '0' or '+' of the mobile of the number and replace it with the relevant international code (e.g. 61 for Australia and 64 for New Zealand). Incorrect formatting may result in undelivered messages or a message being sent to an incorrect handset. Below are some country specific examples:
- Country Code: 61
- Number: 9 digits long, excluding the leading '0'.
- Example domestic number: 0447973739
- Example International number: 61447973739
- Country Code: 91
- Number: 10 digits long, excluding the leading '0'.
- Example domestic number: 09000654321
- Example International number: 919000654321
- Country Code: 44
- Number: 10 digits long, excluding the leading '0'.
- Example domestic number: 07723654321
- Example International number: 447723654321
- Country Code: 1
- Number: 10 digits long, excluding the leading '0' or '+'.
- Example domestic number: 2126544321
- Example International number: 12126544321
- Country Code: 971
- Number: 8 digits long, excluding the leading '0'.
- Example domestic number: 047654321
- Example International number: 97147654321
Yes, SMSGlobal supports international messaging. When sending an SMS/MMS internationally you need to ensure that your contacts are in their correct international format and using the correct Country Prefix/dialing codes.
For more information - please see what format do my mobile numbers need to be in or Country prefix and rates view our pricing page.
Afghanistan 93 Albania 355 Algeria 213 American Samoa 1684 Andorra 376 Angola 244 Anguilla 1264 Antigua and Barbuda 1268 Argentina 54 Armenia 374 Aruba 297 Australia 61 Austria 43 Azerbaijan 994 Bahamas 1242 Bahrain 973 Bangladesh 880 Barbados 1246 Belarus 375 Belgium 32 Belize 501 Benin 229 Bermuda 1441 Bhutan 975 Bolivia 591 Bosnia and Herzegovina 387 Botswana 267 Brazil 55 Brunei Darussalam 673 Bulgaria 359 Burkina Faso 226 Burundi 257 Cambodia 855 Cameroon 237 Canada 1 Cape Verde 238 Cayman Islands 1345 Central African Republic 236 Chad 235 Chile 56 China 86 Christmas Island 61 Cocos (Keeling) Islands 61 Colombia 57 Comoros 269 Congo 242 Congo, The Democratic Republic of the 243 Cook Islands 682 Costa Rica 506 Cote d'Ivoire 225 Croatia 385 Cuba 53 Cyprus 357 Czech Republic 420 Denmark 45 Djibouti 253 Dominica 1767 Dominican Republic 1809 Ecuador 593 Egypt 20 El Salvador 503 Equatorial Guinea 240 Eritrea 291 Estonia 372 Ethiopia 251 Falkland Islands (Malvinas) 500 Faroe Islands 298 Fiji 679 Finland 358 France 33 French Polynesia 689 Gabon 241 Gambia 220 Georgia 995 Germany 49 Ghana 233 Gibraltar 350 Greece 30 Greenland 299 Grenada 1473 Guam 1671 Guatemala 502 Guinea 224 Guinea-Bissau 245 Guyana 592 Haiti 509 Holy See (Vatican City State) 39 Honduras 504 Hong Kong 852 Hungary 36 Iceland 354 India 91 Indonesia 62 Iran, Islamic Republic of 98 Iraq 964 Ireland 353 Isle of Man 44 Israel 972 Italy 39 Jamaica 1876 Japan 81 Jordan 962 Kazakhstan 7 Kenya 254 Kiribati 686 Korea, Democratic People's Republic of 850 Korea, Republic of 82 Kuwait 965 Kyrgyzstan 996 Lao People's Democratic Republic 856 Latvia 371 Lebanon 961 Lesotho 266 Liberia 231 Libyan Arab Jamahiriya 218 Liechtenstein 423 Lithuania 370 Luxembourg 352 Macao 853 Macedonia 389 Madagascar 261 Malawi 265 Malaysia 60 Maldives 960 Mali 223 Malta 356 Marshall Islands 692 Mauritania 222 Mauritius 230 Mayotte 262 Mexico 52 Micronesia, Federated States of 691 Moldova, Republic of 373 Monaco 377 Mongolia 976 Montenegro 382 Montserrat 1664 Morocco 212 Mozambique 258 Myanmar 95 Namibia 264 Nauru 674 Nepal 977 Netherlands 31 New Caledonia 687 New Zealand 64 Nicaragua 505 Niger 227 Nigeria 234 Niue 683 Norfolk Island 672 Northern Mariana Islands 1670 Norway 47 Oman 968 Pakistan 92 Palau 680 Palestine 970 Panama 507 Papua New Guinea 675 Paraguay 595 Peru 51 Philippines 63 Pitcairn 870 Poland 48 Portugal 351 Puerto Rico 1 Qatar 974 Romania 40 Russian Federation 7 Rwanda 250 Saint Helena 290 Saint Kitts and Nevis 1869 Saint Lucia 1758 Saint Pierre and Miquelon 508 Saint Vincent and the Grenadines 1784 Samoa 685 San Marino 378 Sao Tome and Principe 239 Saudi Arabia 966 Senegal 221 Serbia 381 Seychelles 248 Sierra Leone 232 Singapore 65 Slovakia 421 Slovenia 386 Solomon Islands 677 Somalia 252 South Africa 27 Spain 34 Sri Lanka 94 Sudan 249 Suriname 597 Swaziland 268 Sweden 46 Switzerland 41 Syrian Arab Republic 963 Taiwan 886 Tajikistan 992 Tanzania, United Republic of 255 Thailand 66 Timor-Leste 670 Togo 228 Tokelau 690 Tonga 676 Trinidad and Tobago 1868 Tunisia 216 Turkey 90 Turkmenistan 993 Turks and Caicos Islands 1 649 Tuvalu 688 Uganda 256 Ukraine 380 United Arab Emirates 971 United Kingdom 44 United States 1 Uruguay 598 Uzbekistan 998 Vanuatu 678 Venezuela 58 Vietnam 84 Virgin Islands, British 1284 Virgin Islands, U.S. 1340 Wallis and Futuna 681 Yemen 967 Zambia 260 Zimbabwe 263
We offer developers a sandbox testing service to build and test their applications using our SMS messaging gateway. The system allows users to test integration in a closed-loop, and test the code and reporting functions as if they were sending campaigns in production.
Please submit an enquiry to our integration specialists to help get an account set up.
Yes. Our powerful, flexible Integrations and robust messaging gateway has the capacity to integrate SMS into all facets of any business, such as: Applications, websites, intranets, CRM’s, ERP’s and other software’s.
Our team of mobile messaging specialists have years of experience integrating complex messaging requirements into existing corporate ecosystems.
If you require an integration with our platform, please don't hesitate to contact our integration specialist who can assist further with your requests.
- SMSGlobal’s system can easily be integrated with a variety of software’s from a range of different industries. If you would like more information, please contact our support team with your requirements, and they’ll help you build something amazing.
All SMSGlobal users have free access to sub accounts. Sub accounts are SMSGlobal accounts that are subsidiary to a main, parent account. The owner of the main account is able to allocate budgets and permissions to sub accounts in order to control expenditure and operations.
Custom Site Branding allows customers to rebrand MXT to suit their company’s brand. To set up site branding, please get in touch with a member of the SMSGlobal Team.
Accounts and Billing
We offer various differing pricing plans, whereby the more you spend, the lower your SMS rate is. These pricing tiers are activated based on the amount of money added to the account in one transaction. SMSGlobal offers plans suitable for every business's SMS messaging needs based on usage and volume. All Tier plans offer the same features and benefits, but the more credit you purchase, the lower the rate per SMS.
The below payment options are available, SMSGlobal is able to accept the following method of payments:
- Secure online payment via your PayPal account.
- VISA, MasterCard and American Express.
- Direct Deposit (this may take up to 3-5 business days).
When you sign up for an account with SMSGlobal you will not incur any hidden costs or unwanted contracts – you simply pay what you want, when you want. Our API Integrations, Email to SMS and Web SMS products are free to use, you just pay for your credits as you go. SMSGlobal gives you the power to choose your own payment plan: post-paid or pre-paid, it’s all up to you.
Set up an account and have a free trial with no commitment, obligation or hidden costs and lots of flexibility.
When opening an account, the currency will be set to the country in which you have signed up by default. E.g. if signing up in America, your currency will default to USD. If you require a different currency, our Support team will be happy to assist you to update your account to suit your requirements.
We currently offer the following currencies:
Currencies Currency AUD Australian Dollar NZD New Zealand Dollar EUR Euro GBP Pound Sterling USD US Dollar CHF Swiss Franc DKK Danish Krone HKD Hong Kong Dollar NOK Norwegian Krone SAR Saudi Riyal SEK Swedish Krona SGD Singapore Dollar AED UAE Dirham EGP Egyptian Pound LBP Lebanese Pound QAR Qatari Rial BHD Bahraini Dinar OMR Omani Rial
The minimum purchase requirements are as follows:
Currencies Currency Minimum spend rounded AUD Australian Dollar 5 NZD New Zealand Dollar 5 EUR Euro 5 GBP Pound Sterling 5 USD US Dollar 5 CHF Swiss Franc 5 DKK Danish Krone 30 HKD Hong Kong Dollar 30 NOK Norwegian Krone 30 SAR Saudi Riyal 20 SEK Swedish Krona 30 SGD Singapore Dollar 5 AED UAE Dirham 20 EGP Egyptian Pound 50 LBP Lebanese Pound 6000 QAR Qatari Rial 20 BHD Bahraini Dinar 5 OMR Omani Rial 5
- SMSGlobal reserves the right to cancel credits if an account has been inactive for two years.
Setting up a Sender ID (Virtual Number)
Laws and Regulations