Top Questions

From sending your first SMS to creating sub accounts to billing and API integrations, SMSGlobal has got you covered. Find information about our mobile messaging solutions here, or if you can’t find what you’re after, please get in contact with one of our messaging specialists.

Getting Started

  • Sign up for a free trial with SMSGlobal
    Sign up for a free trial account with SMSGlobal - no obligation and no cost involved when setting up an account. You simply pay what you want, when you want. Our API integrations, email to sms and web sms products are free to use. Get Started Today
  • I didn’t get an SMS verification code – what should I do?

    When you sign-up for an account with SMSGlobal, we will send you an SMS verification code to the mobile number that you provide on sign up. To log-in to your MXT account you will need to enter this verification code before you can log-in to your MXT account.

    If you haven’t received an SMS verification code, please see the steps below to resolve this issue:

    1. Ensure that your mobile number in its correct international format. If your mobile number is formatted incorrectly, we will not be able to deliver the SMS to your handset. Please refer to Country Prefix and Dialing codes or formatting mobile numbers to resolve this issue in the getting started section.

    2. Is it possible that you entered your mobile number incorrectly? If so, please contact our support team with the correct mobile number and the username/email you provided on sign-up.

    3. Try turning your mobile phone off and back on again. Ensure that your mobile phone is within reception range.

    4. Your mobile number could have been possibly filtered out by local carriers depending on where you are trying to sign up from. Your country destination may not be supported by SMSGlobal’s coverage list. To troubleshoot this please email our support team or call on +97144402600.

    5. On a very rare occasion carriers may be experiencing an upstream issue outside of SMSGlobals control, leading to minor SMS delays. Please try waiting for 15 minutes, turn your mobile off and check to see if the SMS verification code has reached your handset.

    If you’re still experiencing issues and you are yet to receive your verification code, please contact our support team who will be happy to resolve this for you as quickly as possible. In the email please provide details such as: Account username (email used to sign-up), the correct mobile number you wish to have associated with your account and the country that you’re trying to sign-up from.

  • Why can’t I login to my account?
    Here are some suggestions as to why you might be experiencing difficulty logging into your MXT account:

    - Ensure that you’re using the correct username and password, and that the caps lock is turned off.

    - Clear your browser history and cache and try logging in again.

    - Try using a different internet browser.

    - If you have made too many password attempts, and you are receiving a notice stating too many failed attempts, please contact our support team to help troubleshoot this issue.

    Please note - If you haven’t used your account in over two years, your account may be suspended due to inactivity or inappropriate usage. If you wish to start sending again, you will need to contact our support team to get access to your account again.

    If submitting a ticket to our support team, please provide details such as:

    - The MXT username you're trying to log in with.

    - The issue you’re experiencing.

  • What format do my mobile numbers need to be in when sending an SMS?

    To ensure successful delivery, your contacts mobile numbers must be written in their correct international format.

    To change mobile numbers from the local format to the correct international format, simply remove the first '0' or '+' of the mobile of the number and replace it with the relevant international code (e.g. 971 for UAE and 966 for Saudi Arabia). Incorrect formatting may result in undelivered messages or a message being sent to an incorrect handset. Below are some country specific examples:

    United Arab Emirates (UAE)
    - Country Code:971
    - Example local number: 0507634231
    - International Format: 971507634231

    Saudi Arabia
    - Country Code:966
    - Example local number: 0587483926
    - International Format: 966587483926

    Qatar
    - Country Code:974
    - Example local number: 033578475
    - International Format: 97433578475

    Kuwait
    - Country Code:965
    - Example local number: 067689453
    - International Format: 96567689453

    Egypt
    - Country Code:20
    - Example local number: 01086735243
    - International Format: 201086735243

    Turkey
    - Country Code:90
    - Example local number: 05398675843
    - International Format: 905398675843

    United Kingdom (UK)
    - Country Code:44
    - Example local number: 07723654321
    - International Format: 447723654321

    India
    - Country Code:91
    - Example local number: 09810389012
    - International Format: 919810389012

  • Country Prefix and Dialing Codes
    Afghanistan93
    Albania355
    Algeria213
    American Samoa1684
    Andorra376
    Angola244
    Anguilla1264
    Antigua and Barbuda1268
    Argentina54
    Armenia374
    Aruba297
    Australia61
    Austria43
    Azerbaijan994
    Bahamas1242
    Bahrain973
    Bangladesh880
    Barbados1246
    Belarus375
    Belgium32
    Belize501
    Benin229
    Bermuda1441
    Bhutan975
    Bolivia591
    Bosnia and Herzegovina387
    Botswana267
    Brazil55
    Brunei Darussalam673
    Bulgaria359
    Burkina Faso226
    Burundi257
    Cambodia855
    Cameroon237
    Canada1
    Cape Verde238
    Cayman Islands1345
    Central African Republic236
    Chad235
    Chile56
    China86
    Christmas Island61
    Cocos (Keeling) Islands61
    Colombia57
    Comoros269
    Congo242
    Congo, The Democratic Republic of the243
    Cook Islands682
    Costa Rica506
    Cote d'Ivoire225
    Croatia385
    Cuba53
    Cyprus357
    Czech Republic420
    Denmark45
    Djibouti253
    Dominica1767
    Dominican Republic1809
    Ecuador593
    Egypt20
    El Salvador503
    Equatorial Guinea240
    Eritrea291
    Estonia372
    Ethiopia251
    Falkland Islands (Malvinas)500
    Faroe Islands298
    Fiji679
    Finland358
    France33
    French Polynesia689
    Gabon241
    Gambia220
    Georgia995
    Germany49
    Ghana233
    Gibraltar350
    Greece30
    Greenland299
    Grenada1473
    Guam1671
    Guatemala502
    Guinea224
    Guinea-Bissau245
    Guyana592
    Haiti509
    Holy See (Vatican City State)39
    Honduras504
    Hong Kong852
    Hungary36
    Iceland354
    India91
    Indonesia62
    Iran, Islamic Republic of98
    Iraq964
    Ireland353
    Isle of Man44
    Israel972
    Italy39
    Jamaica1876
    Japan81
    Jordan962
    Kazakhstan7
    Kenya254
    Kiribati686
    Korea, Democratic People's Republic of850
    Korea, Republic of82
    Kuwait965
    Kyrgyzstan996
    Lao People's Democratic Republic856
    Latvia371
    Lebanon961
    Lesotho266
    Liberia231
    Libyan Arab Jamahiriya218 
    Liechtenstein423 
    Lithuania370 
    Luxembourg352 
    Macao853 
    Macedonia389 
    Madagascar261 
    Malawi265 
    Malaysia60 
    Maldives960 
    Mali223 
    Malta356 
    Marshall Islands692 
    Mauritania222 
    Mauritius230 
    Mayotte262 
    Mexico52 
    Micronesia, Federated States of691 
    Moldova, Republic of373 
    Monaco377 
    Mongolia976 
    Montenegro382 
    Montserrat1664 
    Morocco212 
    Mozambique258 
    Myanmar95 
    Namibia264 
    Nauru674 
    Nepal977 
    Netherlands31 
    New Caledonia687 
    New Zealand64 
    Nicaragua505 
    Niger227 
    Nigeria234 
    Niue683 
    Norfolk Island672
    Northern Mariana Islands1670 
    Norway47 
    Oman968 
    Pakistan92 
    Palau680 
    Palestine970
    Panama507 
    Papua New Guinea675 
    Paraguay595 
    Peru51 
    Philippines63 
    Pitcairn870 
    Poland48 
    Portugal351 
    Puerto Rico
    Qatar974 
    Romania40 
    Russian Federation
    Rwanda250 
    Saint Helena290 
    Saint Kitts and Nevis1869 
    Saint Lucia1758 
    Saint Pierre and Miquelon508 
    Saint Vincent and the Grenadines1784 
    Samoa685 
    San Marino378 
    Sao Tome and Principe239 
    Saudi Arabia966 
    Senegal221 
    Serbia381 
    Seychelles248 
    Sierra Leone232 
    Singapore65 
    Slovakia421 
    Slovenia386 
    Solomon Islands677 
    Somalia252 
    South Africa27 
    Spain34 
    Sri Lanka94 
    Sudan249 
    Suriname597 
    Swaziland268 
    Sweden46 
    Switzerland41 
    Syrian Arab Republic963 
    Taiwan886 
    Tajikistan992 
    Tanzania, United Republic of255 
    Thailand66 
    Timor-Leste670 
    Togo228 
    Tokelau690 
    Tonga676 
    Trinidad and Tobago1868 
    Tunisia216 
    Turkey90 
    Turkmenistan993 
    Turks and Caicos Islands1 649 
    Tuvalu688 
    Uganda256 
    Ukraine380 
    United Arab Emirates971 
    United Kingdom44 
    United States
    Uruguay598 
    Uzbekistan998 
    Vanuatu678 
    Venezuela58 
    Vietnam84 
    Virgin Islands, British1284 
    Virgin Islands, U.S.1340 
    Wallis and Futuna681 
    Yemen967 
    Zambia260 
    Zimbabwe263 
  • Does SMSGlobal support international messaging?

    Yes, SMSGlobal supports international messaging, we help our customers reach billions of mobile users around the globe. Please contact our sales team for more information.

    Please note* when sending an SMS/MMS internationally you need to ensure that your contacts are in their correct international format and that you are using the correct country prefix/dialing code. For more information see our getting started section.

  • Are all languages supported by SMSGlobal?
    Yes, SMSGlobal supports local, regional and international languages. Unicode messaging is a feature that allows you to send messages in different languages and uses a wider character set. For Example Arabic, Urdu, Russian and Hindi just to name a few are all supported using Unicode. Please refer to understanding a Unicode message below for more information.
  • Understanding Unicode messages

    Unicode standard is a type of character encoding system designed for consistency in the computing industry. The Unicode system is able to handle a large set of letters and symbols that are not contained within the standard GSM alphabet. The GSM alphabet includes all Latin characters, digits and a few special symbols. Languages such as Arabic and Russian, technical symbols and picture characters are classified as Unicode characters.

    A standard SMS allows you to send 160 characters for a single SMS. If you’re using Unicode characters in your SMS for languages such as Arabic the character limit is restricted to a maximum of 70 characters per SMS. You can, however, send longer messages by splitting your SMS into a multi-part message.All modern mobile phones are capable of concatenating mutli-part messages into one long message, stitching the SMS together with an end result of showing the entire message as one.

    For more information please contact our support team. Alternatively, login to MXT to view our knowledgebase category on Understanding Unicode Characters and Messages.

  • Can I purchase a customer database from SMSGlobal?
    SMSGlobal do not sell databases to our customers. Please contact our sales specialists to discuss the most effective way to build your own customer database. Alternatively, these may be available to purchase from third parties.
  • Can I get my data validated for maximum results?
    Yes, SMSGlobal can provide a Mobile Number Portability (MNP) lookup service to help clean your database, optimise costs and reduce the number of invalid or undelivered messages sent through your account. Please contact our our support team to discuss this further.
  • Sign up for a free trial account with SMSGlobal
    Sign up for a free trial account with SMSGlobal - no obligation and no cost. You simply pay what you want, when you want. Our API Integrations, Email to SMS and Web SMS products are free to use, you simply pay for your credits as you go. Get Started Today
  • I didn’t get an SMS verification code – what should I do?

    When you sign-up for an MXT account, we will send you an SMS verification code that you will need to enter when you first log-in to your account. If you haven’t received an SMS verification code, please see the steps below to resolve this issue.

    1. Check that you mobile phone is within reception range and switched on.

    The SMS verification code will be sent to the mobile phone number that you provide on sign-up, please try turning it on and off and ensure that it has reception and is switched on.

    2. Ensure that your mobile number in its correct international format.

    Our SMS Gateway will try to deliver your SMS verification code to the mobile number that you provide on sign-up, if your mobile number is formatted incorrectly, we will not be able to deliver the SMS to your handset.

    Please refer to Country Prefix and Dialing codes or formatting mobile numbers to resolve this issue in our getting started section.

    3. Ensure that you have entered your mobile number correctly.

    Is it possible that you entered an incorrect digit? If this may be the case please contact our support team with the correct mobile number and the username/email you provided on sign-up.

    4. Carrier delay – Please wait 15 minutes

    On a very rare occasion, carriers might be experiencing and upstream issue outside of SMSGlobals control, leading to minor SMS delays. Please try waiting for 15 minutes, turn your mobile off and check to see if the SMS verification code has reached your handset.

    5. Is your country destination supported by SMSGlobal?

    It could be a possibility that your country destination is not on the SMSGlobal coverage list or fully supported. If you think this may be the case, please contact our support team to investigate this further.

    6. Contact the SMSGlobal Support Team

    If your issue is still not resolved and you are yet to receive your SMS verification code, our friendly support team will be happy to resolve this for you as quickly as possible. When contacting our support team, please provide details such as:- Account username (email used to sign-up).- The correct mobile number you wish to have associated with your account and,- The country that you’re trying to sign-up from.

  • Why can’t I login to my account?
    Here are some suggestions as to why you might be experiencing difficulty logging into your MXT account:

    - Ensure that you’re using the correct username and password, and that the caps lock is turned off.

    - Clear your browser history and cache and try logging in again.

    - Try using a different internet browser.

    - If you have made too many password attempts, and you are receiving a notice stating too many failed attempts, please contact our support team to help troubleshoot this issue.

    Please note - If you haven’t used your account in over two years, your account may be suspended due to inactivity or inappropriate usage. If you wish to start sending again, you will need to contact our support team to get access to your account again.

    If submitting a ticket to our support team, please provide details such as:

    - The MXT username you're trying to log in with.

    - The issue you’re experiencing.

  • What format do my mobile numbers need to be in?

    To ensure successful delivery, your contacts mobile numbers must be written in the correct international format.

    To change mobile numbers from the domestic format to the correct international format, simply remove the first '0' or '+' of the mobile of the number and replace it with the relevant international code (e.g. 61 for Australia and 64 for New Zealand). Incorrect formatting may result in undelivered messages or a message being sent to an incorrect handset. Below are some country specific examples:

    Australia
    - Country Code: 61
    - Number: 9 digits long, excluding the leading '0'.
    - Example domestic number: 0447973739
    - Example International number: 61447973739

    India
    - Country Code: 91
    - Number: 10 digits long, excluding the leading '0'.
    - Example domestic number: 09000654321
    - Example International number: 919000654321

    UK
    - Country Code: 44
    - Number: 10 digits long, excluding the leading '0'.
    - Example domestic number: 07723654321
    - Example International number: 447723654321

    US
    - Country Code: 1
    - Number: 10 digits long, excluding the leading '0' or '+'.
    - Example domestic number: 2126544321
    - Example International number: 12126544321

    UAE
    - Country Code: 971
    - Number: 8 digits long, excluding the leading '0'.
    - Example domestic number: 047654321
    - Example International number: 97147654321

  • Does SMSGlobal support international messaging?

    Yes, SMSGlobal supports international messaging. When sending an SMS/MMS internationally you need to ensure that your contacts are in their correct international format and using the correct Country Prefix/dialing codes.

    For more information - please see what format do my mobile numbers need to be in or Country prefix and rates view our pricing page.

  • Country prefix and Dialing codes
    Afghanistan93
    Albania355
    Algeria213
    American Samoa1684
    Andorra376
    Angola244
    Anguilla1264
    Antigua and Barbuda1268
    Argentina54
    Armenia374
    Aruba297
    Australia61
    Austria43
    Azerbaijan994
    Bahamas1242
    Bahrain973
    Bangladesh880
    Barbados1246
    Belarus375
    Belgium32
    Belize501
    Benin229
    Bermuda1441
    Bhutan975
    Bolivia591
    Bosnia and Herzegovina387
    Botswana267
    Brazil55
    Brunei Darussalam673
    Bulgaria359
    Burkina Faso226
    Burundi257
    Cambodia855
    Cameroon237
    Canada1
    Cape Verde238
    Cayman Islands1345
    Central African Republic236
    Chad235
    Chile56
    China86
    Christmas Island61
    Cocos (Keeling) Islands61
    Colombia57
    Comoros269
    Congo242
    Congo, The Democratic Republic of the243
    Cook Islands682
    Costa Rica506
    Cote d'Ivoire225
    Croatia385
    Cuba53
    Cyprus357
    Czech Republic420
    Denmark45
    Djibouti253
    Dominica1767
    Dominican Republic1809
    Ecuador593
    Egypt20
    El Salvador503
    Equatorial Guinea240
    Eritrea291
    Estonia372
    Ethiopia251
    Falkland Islands (Malvinas)500
    Faroe Islands298
    Fiji679
    Finland358
    France33
    French Polynesia689
    Gabon241
    Gambia220
    Georgia995
    Germany49
    Ghana233
    Gibraltar350
    Greece30
    Greenland299
    Grenada1473
    Guam1671
    Guatemala502
    Guinea224
    Guinea-Bissau245
    Guyana592
    Haiti509
    Holy See (Vatican City State)39
    Honduras504
    Hong Kong852
    Hungary36
    Iceland354
    India91
    Indonesia62
    Iran, Islamic Republic of98
    Iraq964
    Ireland353
    Isle of Man44
    Israel972
    Italy39
    Jamaica1876
    Japan81
    Jordan962
    Kazakhstan7
    Kenya254
    Kiribati686
    Korea, Democratic People's Republic of850
    Korea, Republic of82
    Kuwait965
    Kyrgyzstan996
    Lao People's Democratic Republic856
    Latvia371
    Lebanon961
    Lesotho266
    Liberia231
    Libyan Arab Jamahiriya218 
    Liechtenstein423 
    Lithuania370 
    Luxembourg352 
    Macao853 
    Macedonia389 
    Madagascar261 
    Malawi265 
    Malaysia60 
    Maldives960 
    Mali223 
    Malta356 
    Marshall Islands692 
    Mauritania222 
    Mauritius230 
    Mayotte262 
    Mexico52 
    Micronesia, Federated States of691 
    Moldova, Republic of373 
    Monaco377 
    Mongolia976 
    Montenegro382 
    Montserrat1664 
    Morocco212 
    Mozambique258 
    Myanmar95 
    Namibia264 
    Nauru674 
    Nepal977 
    Netherlands31 
    New Caledonia687 
    New Zealand64 
    Nicaragua505 
    Niger227 
    Nigeria234 
    Niue683 
    Norfolk Island672
    Northern Mariana Islands1670 
    Norway47 
    Oman968 
    Pakistan92 
    Palau680 
    Palestine970
    Panama507 
    Papua New Guinea675 
    Paraguay595 
    Peru51 
    Philippines63 
    Pitcairn870 
    Poland48 
    Portugal351 
    Puerto Rico
    Qatar974 
    Romania40 
    Russian Federation
    Rwanda250 
    Saint Helena290 
    Saint Kitts and Nevis1869 
    Saint Lucia1758 
    Saint Pierre and Miquelon508 
    Saint Vincent and the Grenadines1784 
    Samoa685 
    San Marino378 
    Sao Tome and Principe239 
    Saudi Arabia966 
    Senegal221 
    Serbia381 
    Seychelles248 
    Sierra Leone232 
    Singapore65 
    Slovakia421 
    Slovenia386 
    Solomon Islands677 
    Somalia252 
    South Africa27 
    Spain34 
    Sri Lanka94 
    Sudan249 
    Suriname597 
    Swaziland268 
    Sweden46 
    Switzerland41 
    Syrian Arab Republic963 
    Taiwan886 
    Tajikistan992 
    Tanzania, United Republic of255 
    Thailand66 
    Timor-Leste670 
    Togo228 
    Tokelau690 
    Tonga676 
    Trinidad and Tobago1868 
    Tunisia216 
    Turkey90 
    Turkmenistan993 
    Turks and Caicos Islands1 649 
    Tuvalu688 
    Uganda256 
    Ukraine380 
    United Arab Emirates971 
    United Kingdom44 
    United States
    Uruguay598 
    Uzbekistan998 
    Vanuatu678 
    Venezuela58 
    Vietnam84 
    Virgin Islands, British1284 
    Virgin Islands, U.S.1340 
    Wallis and Futuna681 
    Yemen967 
    Zambia260 
    Zimbabwe263 

Technical

Accounts and Billing

  • What pricing plans & payment options are available?

    We offer flexible pricing plans and a scalable solution to suit your expanding business needs. We would like to grow with your business, and understand that the requirements of a start-up vary from that of an enterprise, in terms of SMS volumes. Whether you are sending seasonal marketing traffic, or consistent custom alerts and notifications, we have the right package for you.

    All pricing tiers come give you access to our fully featured web platform MXT, APIs and 24/7 support. Please contact one of our sales specialists to discuss your requirements and to discuss the best tier plan to suit your needs. Alternatively, visit our pricing page for more information.

    The below method of payment options are available when you make a purchase with SMSGlobal:

    - Secure online payment via your PayPal account.

    - VISA, MasterCard and American Express.

    - Direct Deposit (this may take up to 3-5 business days).

  • What currency options are available?
    Currencies
    AUDAustralian Dollar
    NZDNew Zealand Dollar
    EUREuro
    GBPPound Sterling
    USDUS Dollar
    CHFSwiss Franc
    DKKDanish Krone
    HKDHong Kong Dollar
    NOKNorwegian Krone
    SARSaudi Riyal
    SEKSwedish Krona
    SGDSingapore Dollar
    AEDUAE Dirham
    EGPEgyptian Pound
    LBPLebanese Pound
    QARQatari Rial
    BHDBahraini Dinar
    OMROmani Rial

    When opening an account, the currency will be set to the country in which you have signed up by default. E.g. if signing up in the UAE, your currency will default to AED.

    If you require a different currency, our support team will be happy to assist you to update your account to suit your requirements.

  • What are the minimum purchase requirements?
    CurrenciesMinimum spend rounded
    AUDAustralian Dollar5
    NZDNew Zealand Dollar5
    EUREuro5
    GBPPound Sterling5
    USDUS Dollar5
    CHFSwiss Franc5
    DKKDanish Krone30
    HKDHong Kong Dollar30
    NOKNorwegian Krone30
    SARSaudi Riyal20
    SEKSwedish Krona30
    SGDSingapore Dollar5
    AEDUAE Dirham20
    EGPEgyptian Pound50
    LBPLebanese Pound6000
    QARQatari Rial20
    BHDBahraini Dinar5
    OMROmani Rial5
  • How much does it cost to send an SMS?

    The cost per SMS depends on the volume of messages that you’re sending, this varies depending on the tier plan you chose to sign up for and the country you’re sending to. Please go to our pricing page our to view our different bundles for different countries and to see the currencies available.

    Alternatively, contact our sales specialists to discuss the best option for your business.

  • Why is my payment being reviewed for manual processing?

    If you have received a confirmation by email for your purchase, then your payment is likely pending manual approval. Manual review of payment is a standard procedure we follow at SMSGlobal to ensure legitimate use of the service and to detect fraudulent payments. The approval may take a time frame of 30 min to 24 hours.

    Your payment may be flagged for manual approval if it is considered a risky transaction, for example:

    1. You are making a payment in a country other than the bank that issued your card;

    2. You are making a payment through an open proxy;

    3. Your billing location is a large distance from your physical location;

    If a payment needs to be urgently processed, please contact our support team .

  • Will my credits expire after a certain period of time?
    SMSGlobal reserves the right to cancel credits if an account has been inactive for two years.
  • What pricing plans & payment options are available?

    We offer various differing pricing plans, whereby the more you spend, the lower your SMS rate is. These pricing tiers are activated based on the amount of money added to the account in one transaction. SMSGlobal offers plans suitable for every business's SMS messaging needs based on usage and volume. All Tier plans offer the same features and benefits, but the more credit you purchase, the lower the rate per SMS.

    The below payment options are available, SMSGlobal is able to accept the following method of payments:

    - Secure online payment via your PayPal account.

    - VISA, MasterCard and American Express.

    - Direct Deposit (this may take up to 3-5 business days).

  • How does an SMSGlobal free trial work?

    When you sign up for an account with SMSGlobal you will not incur any hidden costs or unwanted contracts – you simply pay what you want, when you want. Our API Integrations, Email to SMS and Web SMS products are free to use, you just pay for your credits as you go. SMSGlobal gives you the power to choose your own payment plan: post-paid or pre-paid, it’s all up to you.

    Set up an account and have a free trial with no commitment, obligation or hidden costs and lots of flexibility.

  • What currency options are available?

    When opening an account, the currency will be set to the country in which you have signed up by default. E.g. if signing up in America, your currency will default to USD. If you require a different currency, our Support team will be happy to assist you to update your account to suit your requirements.

    We currently offer the following currencies:

    CurrenciesCurrency
    AUDAustralian Dollar
    NZDNew Zealand Dollar
    EUREuro
    GBPPound Sterling
    USDUS Dollar
    CHFSwiss Franc
    DKKDanish Krone
    HKDHong Kong Dollar
    NOKNorwegian Krone
    SARSaudi Riyal
    SEKSwedish Krona
    SGDSingapore Dollar
    AEDUAE Dirham
    EGPEgyptian Pound
    LBPLebanese Pound
    QARQatari Rial
    BHDBahraini Dinar
    OMROmani Rial
  • What are the minimum purchase requirements?

    The minimum purchase requirements are as follows:

    CurrenciesCurrencyMinimum spend rounded
    AUDAustralian Dollar5
    NZDNew Zealand Dollar5
    EUREuro5
    GBPPound Sterling5
    USDUS Dollar5
    CHFSwiss Franc5
    DKKDanish Krone30
    HKDHong Kong Dollar30
    NOKNorwegian Krone30
    SARSaudi Riyal20
    SEKSwedish Krona30
    SGDSingapore Dollar5
    AEDUAE Dirham20
    EGPEgyptian Pound50
    LBPLebanese Pound6000
    QARQatari Rial20
    BHDBahraini Dinar5
    OMROmani Rial5
     
  • Will my credits expire after a certain period?
    SMSGlobal reserves the right to cancel credits if an account has been inactive for two years.

Setting up a Sender ID (Virtual Number)

  • Can I use a custom word (brand name) as my Sender ID?

    Yes, it is possible to use your brand name as a Sender ID when sending SMS. Depending on your destination, you may need to pre-register your Sender ID with the respective mobile carriers in the country you’re sending to in order to avoid your Sender ID being overwritten and message being filtered out. This due to local laws and regulations in certain countries and SMSGlobal unfortunately has no control over this.

    Please contact one of our sales specialists one who will guide you through the process of registration. Please note this process may take between 2 to 10 working days.

  • Can customers reply back to my messages? (Two-Way Messaging)

    Yes, your customers can reply back to your messages using two-way communication.Contact one of our sales specialists to discuss the best option for you or to pre-register and set up a virtual dedicated number for two-way messaging.

  • How do I pre-register my Sender ID?

    Below are a list of some Middle Eastern countries that require pre-registration for Sender ID’s. Please refer to the respective procedures below. Contact our our support team if your country is not listed below.

    UAE

    A no objection certificate (NOC) form is required to be filled out with the below details:

    - Alphanumeric sender ID you wish to use, this can be up to 11 characters.

    - Provide a no objection letter filled in on a company letter headed paper, signed by the authorised signatory and stamped by your company.

    - A copy of your UAE company trade license is required.

    Template for NOC letter is available here. Please follow the above steps and send the NOC letter and your company trade license to sales@smsglobal.com to initiate the pre-registration process.

    SAUDI ARABIA

    Saudi Arabia requires all sender IDs to be pre-registered in order to send SMS. Kindly send an email to sales@smsglobal.com with the below information to initiate the pre-registration process.

    - Alphanumeric sender ID you wish to use, this can be up to 11 characters.

    - Company Name.

    - Business Website address.

    - Service description (Sample SMS).

    QATAR

    A no objection certificate (NOC) form is required to be filled out with the below details:

    - Alphanumeric sender ID you wish to use, this can be up to 11 characters.

    - Provide a no objection letter filled in on a company letter headed paper, signed by the authorised signatory and stamped by your company.

    Template for NOC letter is available here. Please follow the above steps and send the NOC letter to sales@smsglobal.com to initiate the pre-registration process.

    OMAN

    A no objection certificate (NOC) form is required to be filled out with the below details:

    - Alphanumeric sender ID you wish to use, this can be up to 11 characters.

    - Provide a no objection letter filled in on a company letter headed paper, signed by the authorised signatory and stamped by your company.

    Template for NOC letter is available here. Please follow the above steps and send the NOC letter to sales@smsglobal.com to initiate the pre-registration process.

    KUWAIT

    A no objection certificate (NOC) form is required to be filled out with the below details:

    - Alphanumeric sender ID you wish to use, this can be up to 11 characters.

    - Provide a no objection letter filled in on a company letter headed paper, signed by the authorised signatory and stamped by your company.

    Template for NOC letter is available here. Please follow the above steps and send the NOC letter to sales@smsglobal.com to initiate the pre-registration process.

    BAHRAIN

    - Our current routes support dynamic Sender ID to all mobile operators in Bahrain. Therefore, no registration is required for this country.

    EGYPT

    Egypt requires all sender IDs to be pre-registered in order to send SMS. Kindly send an email to sales@smsglobal.com with the below information to initiate the pre-registration process.

    - Alphanumeric sender ID you wish to use, this can be up to 11 characters.

    - Company Name.

    - Business Website address.

    - Service description (Sample SMS).

    INDIA

    India requires all sender IDs to be pre-registered in order to send SMS. Please note that Indian sender ID pre-registration is only possible for transactional messages (OTP, notifications etc.) and not for marketing use. Kindly send an email to sales@smsglobal.com with the below information to initiate the pre-registration process.

    - Alphanumeric sender ID you wish to use, this must be 6 characters.

    - Company Name

    - Business Website address.

    - Service description (Sample SMS).

    TURKEY

    Turkey requires all sender IDs to be pre-registered in order to send SMS. Kindly send an email to sales@smsglobal.com with the below information to initiate the pre-registration process.

    - Alphanumeric sender ID you wish to use, this can be up to 11 characters.

    - Company Name.

    - Specify - Local or International Company.

    - Business Website address.

    - Service description (Sample SMS).

Laws and Regulations

  • What do I need to know about the different laws and regulations in the Middle East?

    When using SMS as a means of communication in Middle Eastern countries, it is important to remain compliant and abide by the local telecommunications laws and regulations. One country will differ from another, it’s important to stay up-to-date and in tune with the regulators code of conduct as this governs what you can and cannot do when sending SMS.

    Contact our team of experts at SMSGlobal to find out more about the laws and regulations in your country. Alternatively, below is a list of laws and regulations for a handful of countries in the Middle East.

  • United Arab Emirates
    Mobile country code (MCC)

    - 424

    International dialing prefix

    - 971

    Major carriers

    - Etisalat

    - Du

    SMSGlobal supported

    - Long Code- No

    - Short Code- Yes

    - Sender ID- Fixed AlphaNumeric. Pre-registration required.

    One-way communication

    - Yes

    Two-way communication

    - Yes, via short code or SMSGlobal shared numbers.

    Opt in requirements

    - Subscrivers should opt in to receive messages.

    Opt out requirements

    - All marketing and promotional messages need to include an opt out feature by sending a word such as "STOP" to a 4-digit short code.

    Message content

    Content related to the following is not permitted:

    - Religion

    - Adult themes

    - Race

    - Gambling

    - Promotional messages may be sent only between 7am - 7pm. Promotional message content and Sender ID must be pre-approved before sending.

    Message format supported

    - Unicode - Yes

    - Concatenated messages - Yes

    Delivery receipts (DLR) supported

    - Yes

    Useful regulatory links

    - Telecom Regulatory - www.tra.gov.ae

  • Saudi Arabia
    Mobile country code (MCC)

    - 420

    International dialing prefix

    - 966

    Major carriers

    - Mobily

    - Zain

    - STC

    SMSGlobal supported

    - Long Code- No

    - Short Code- No

    - Sender ID- Fixed Alpha. Pre-registation required.

    One-way communication

    - Yes

    Two-way communication

    - No

    Opt in requirements

    - Subscribers should opt in to receive messages.

    Opt out requirements

    - A mandatory opt out (Keyword = STOP) must be included.

    Message content

    - Messages which contain URLs and objectionable content will be blocked due to strong filtering policies.

    - No religious, betting, political or adult content is allowed.

    - Messages with numeric Sender IDs will also be blocked.

    - Promotional messages may be sent only between 9am-9pm.

    Message format supported

    - Unicode - Yes

    - Concatenated messages - Yes

    Delivery receipts (DLR) supported

    - Yes

    Useful regulatory links

    - Saudi Arabia SMS Messaging Regulator - www.citc.gov.sa

  • Qatar
    Mobile country code (MCC)

    - 427

    International dialing prefix

    - 974

    Major carriers

    - Ooreedoo

    - Vodaphone Qatar

    SMSGlobal supported

    - Long Code - No

    - Short Code - No

    - Sender ID - Fixed Alpha. Pre-registration required.

    One-way communication

    - Yes

    Two-way communication

    - No

    Opt in requirements

    - Subscribers should opt in to receive messages.

    Opt out requirements

    - STOP keyword must be included for customers to opt out of receiving messages.

    Message content

    Content related to the following is not permitted:

    - Spam

    - Religion

    - Adult themes

    - Race

    - Gambling

    - Promotional messages may be sent between 8am and 9pm only.

    Message format supported

    - Unicode - Yes

    - Concatenated messages - Yes

    Delivery receipts (DLR) -supported

    - Yes

    Useful regulatory links

    - Communications Regulatory Authority - www.cra.gov.qa/en

    - Ministry of Transport and Communications - www.ictqatar.qa/en

  • Kuwait
    Mobile country code (MCC)

    - 419

    International dialing prefix

    - 965

    Major carriers

    - Viva Kuwait

    - Zain KW

    - Ooreedoo Kuwait

    SMSGlobal supported

    - Long Code - No

    - Short Code - No

    - Sender ID - Fixed Alpha. Pre-registration required.

    One-way communication

    - Yes

    Two-way communication

    - No

    Opt in requirements

    - Subscribers should opt in to receive messages.

    Opt out requirements

    - N/A

    Message content

    Content related to the following is not permitted:

    - Religion

    - Adult themes

    - Race

    - Gambling

    Message format supported

    - Unicode - Yes

    - Concatenated messages - Yes

    Delivery receipts (DLR) supported

    - Yes

    Useful regulatory links

    - Kuwait Government Online - https://www.e.gov.kw/sites/kg/sites/kgoenglish/Pages/HomePage.aspx

    - Ministry of Communications - http://mov.gov.kw/English/index.html

  • Egypt
    Mobile country code (MCC)

    - 602

    International dialing prefix

    - 20

    Major carriers

    - Orange Egypt

    - Vodafone Egypt

    - Etisalat Egypt

    - Telecom Egypt

    SMSGlobal supported

    - Long Code- No

    - Short Code- No

    - Sender ID- Fixed Alpha. Pre-registration required.

    One-way communication

    - Yes

    Two-way communication

    - No

    Opt in requirements

    - Subscribers should opt in to receive messages.

    Opt out requirements

    - STOP keyword must be included for customers to opt out of receiving messages.

    Message content

    Content related to the following is not permitted:

    - Religion

    - Adult themes

    - Race

    - Gambling

    Message format supported

    - Unicode - Yes

    - Concatenated messages - Yes

    Delivery receipts (DLR) supported

    - Yes

    Useful regulatory links

    - National Telecom Regulatory Authority - www.tra.gov.eg

    - Ministry of Communications and Information Technology - www.mcit.gov.eg

  • Turkey
    Mobile country code (MCC)

    - 286

    International dialing prefix

    - 90

    Major carriers

    - Turk Telecom

    - Turkcell Iletisim Hizmetleri

    - Vodafone Turkey

    SMSGlobal supported

    - Long Code- Yes

    - Short Code- No

    - Sender ID- Fixed Alpha. Pre-registration required.

    One-way communication

    - Yes

    Two-way communication

    - Yes, via long code or short code.

    Opt in requirements

    - Subscribers must opt in to receive messages.

    Opt out requirements

    - Advertising messages must end with an option to opt-out. The long code or short code must be included within the message content to allow the subscriber to opt out.

    Message content

    Content related to the following is not permitted:

    - Religion

    - Adult content

    - Race

    - Gambling

    - All SMS messages used for advertising and marketing purposes must abide by the following regulations:

    - They must be prefaced with 'REKLAM' or 'TANITIM', which indicates to the user that s/he is receiving a promotional message.

    - They should include the company's URL or customer care number, and inform the recipient of where s/he can find details of the campaign or promotion being advertised.

    - All SMS messages must end with the option to opt-out.

    Message format supported

    - Unicode - Yes

    - Concatenated messages - Yes

    Delivery receipts (DLR) supported

    - Yes

    Useful regulatory links

    - Information and Communication Technologies Authority - www.btk.gov.tr

  • United Kingdom (UK)
    Mobile country code (MCC)

    - 234

    International dialing prefix

    - 44

    Major carriers

    - O2

    - T-Mobile

    - Vodafone

    - Orange

    SMSGlobal supported

    - Long Code - Yes

    - Short Code - No

    - Sender ID - Fully dynamic. No pre-registration required.

    One-way communication

    -Yes

    Two-way communication

    - Yes, via long code or SMSGlobal's shared numbers.

    Opt in requirements

    - Subscribers should opt in to receive messages.

    Opt out requirements

    - Promotional messages must include STOP, HELP options for the customer to Opt Out.

    Message content

    - Commercial message should not be sent between 9pm and 8am Monday to Friday and between 9pm and 9am on weekends, unless prior express consent has been given by the recipient.

    - Customers should note that recipients might regard commercial messages sent on a Sunday, or a national or religious holiday, as unwelcome.

    Message format supported

    - Unicode - Yes

    - Concatenated messages - Yes

    Delivery receipts (DLR) supported

    - Yes

    Useful regulatory links

    - Telecom Regulatory - www.ofcom.org.uk

    - Direct Marketing Association Code of Practice - dma.org.uk/content/dm-code-practice

    - Advertising Standards Authority (ASA) - www.asa.org.uk

  • India
    Mobile country code (MCC)

    - 405

    - 404

    International dialing prefix

    - 91

    Major carriers

    - Airtel

    - Reliance

    - BSNL

    - Vodafone

    SMSGlobal supported

    - Long Code - Yes

    - Short Code - No

    - Sender ID - 6 Character Alpha. Pre-registration required.

    One-way communication

    - Yes

    Two-way communication

    - Yes - long code needs to be included in message content as the Sender ID will be an Alpha Sender ID.

    Opt in requirements

    - Subscribers must opt in to receive messages. Opt in is valid for only 6 months and then needs to be opted in again.

    Opt out requirements

    - STOP keyword must be included for customers to opt out of receiving messages.

    Message content

    - Sender ID for international number will be replaced with XX-NNNNNN (2 letters followed by 6 numbers).

    - Sender ID can only be registered for transactional messages, not for promotional messages.

    - More than 6 messages with the same Sender ID or content sent to the same number within an hour may be blocked.

    - Users may not be able to receive more than a total of 200 SMS messages per day across all incoming streams.

    - Messages towards Jammu or Kashmir networks (example, 405/55) will be blocked by the government due to political sensitivity.

    Message format supported

    - Unicode - Yes

    - Concatenated messages - Yes

    Delivery receipts (DLR) supported

    - Yes

    Useful regulatory links

    - Telecom Regulatory Authority (TRAI)_ - www.trai.gov.in

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