User Stories

A hairdressing chain approached SMSGlobal to automate their current booking system - they were concerned that staff were spending hours rescheduling missed or forgotten appointments, and were looking for a quick and efficient way of confirming upcoming bookings.

The solution was simple - by scheduling daily SMS reminders to customers with appointments the following day, they cut their no-show rate in half. Clients were encouraged to text back to confirm their attendance, with their replies arriving at a dedicated number set up by SMSGlobal and pushed to the email inbox of each salon.

A major Australian bank was looking to integrate SMS messaging into internal software used by their frontline staff. The project was intended to give staff the ability to send payment reminders, password reset links and fraud prevention alerts directly to customers after a call or in-person interaction at their local branch.

Working with their in-house technical team, our developers were able to engineer a custom web messaging portal and deploy it inside their existing software. Built and branded in accordance with our client’s requirements, the portal was used primarily for sending messages to customers on a one-to-one basis, and was coupled with an API solution connected to their customer database.

Organising table bookings becomes time-consuming for restaurant staff when the phone is ringing off the hook, and missed reservations can cost the business hundreds of dollars in lost revenue.

Using an SMSGlobal dedicated number, our client was able to create a workflow allowing customers to text in and make reservations directly from their mobile device, and send out reservation reminders to customers who made a phone or in-person booking.

This reduced no-shows by 30%, as well as growing their mobile database - allowing them to send promotional campaigns advertising meal discount offers during off-peak periods.