Acceptable Use Policy

SMSGlobal Acceptable Use Policy

This Acceptable Use Policy (“AUP”) applies to Customer’s use of services offered by SMSGlobal. Compliance with the AUP is mandatory for continued usage of SMSGlobal services.

This AUP will be updated periodically, please ensure that you read and understand what this means for you.

Prohibited Usage

Customer agrees not to use, or allow or encourage any End User to use the services in the following prohibited ways:

Using the services in a manner that is illegal, fraudulent, sending spam or unsolicited communications or engaging in abusive activities;

Using the services in a manner that interferes with the SMSGlobal or its customers business activities;

Using the services in an illegal or inappropriate way that generates inquiries from regulatory and law enforcements;

Transmitting any data or content that contains viruses, Trojan horses, spyware, worms or other harmful or malicious programs.

Using the services to illegally collect information of individuals without their explicit consent;

Using the services in a manner that causes a service provider to ban such usage or materially;

Using the services in any manner that violates a) privacy laws b) codes and guidelines, service standards issued by a Governmental agency; c) all other laws including Spam Act 2003, rules and regulations in any relevant jurisdiction (including Australia);

Using the services in a manner that is excessive, especially to mediate heavy usage that may affect the services of other customers on the network as a result of excessive usage, including but not limited to speed management or bandwidth allocation management and call barring; and/or

Using the services in a manner that is deemed excessive, especially in regard to voice services. In this case, SMSGlobal reserves the right to review and subsequently terminate the all-inclusive call packages if it is suspected that Customer usage is deemed excessive.

Actions on our end

Any users found not to be in compliance with AUP and general concepts of Fair Use policy may be suspended/blocked without prior notification.

If we discover that you are engaged in abusive behaviour, we will inform you and your account will be suspended until remedial action is taken, or possibly even terminated.

Any identified illegal activities using our services may be reported to external law authorities.

How to Contact Us

If you have any questions or concerns about this policy or our practices you can get in touch with us in the following ways:

Email: privacy@smsglobal.com
Address: SMSGlobal, 96-98 Market Street, South Melbourne, VIC 3205
 

Last reviewed August, 2021